Story Surge

Privacy Policy

Privacy Policy

Introduction

Welcome to https://emotional-wellness-scottsdale-az.storysurge.net (hereafter referred to as “our website” or “we”). We are dedicated to delivering exceptional services while prioritizing your privacy and data security. This comprehensive Privacy Policy outlines how we collect, utilize, and safeguard the personal information of our users in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Personal Information Collection Statement (CPA), and California Consumer Privacy Rights Act (CCPRAA)
  • Colorado’s CPA
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Customer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to every aspect of our website, including but not limited to:

  1. Website Access: All interactions with our official website located at https://emotional-wellness-scottsdale-az.storysurge.net.
  2. User Accounts: When you create and use an account on our platform as an authorized user.
  3. Online Services: The utilization of any services, applications, or products offered through our website.
  4. Communications: Any form of communication initiated by us, including newsletters, emails, phone calls, or text messages/SMS.

Please note that this policy does not extend to third-party platforms, applications, or services accessed via links on our site, as they have their own privacy policies governing data collection and usage.

Data Collection Methods and Types of Personal Data

We gather various forms of personal information from users through multiple channels:

  1. Account Information: Details related to your user account creation and maintenance, such as usernames, passwords (hashed and salted), and profile preferences.
  2. Payment Information: Credit card numbers, payment method details, billing addresses, and transaction histories required for purchasing our services or products.
  3. Financial Information: Bank account information, investment portfolios (if provided), and financial records associated with our financial advisory services.
  4. Purchase Information: Products or services bought from us, including quantities, prices, dates of purchase, and delivery locations.
  5. Mobile Device Identifiers: Unique identifiers assigned to mobile devices used to access our services, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: Geographic coordinates and location-based services data collected when you utilize our location-enabled services or consent to sharing your location.
  7. Feedback: Comments, reviews, ratings, and responses provided by users regarding our products, services, or website content.
  8. Social Media Information: Personal details obtained from social media platforms (if linked to your account) and any publicly available information on those platforms.
  9. Product Information: Data about the products you view, search for, or purchase on our site, including product preferences and browsing history.

We collect this data through direct user input, interactions with our digital services, and automated technologies like cookies and web beacons. Additionally, third-party service providers may share personal information with us for specific purposes, adhering to their respective privacy policies.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These are essential for navigating our site and ensuring its functionality. They enable features like user login and account management.
  2. Preference Cookies: We use these cookies to remember your preferences, such as language settings or layout choices, to provide a personalized experience.
  3. Analytics Cookies: These tools help us analyze user behavior on our site, enabling us to improve our services, understand user interests, and measure the effectiveness of our online campaigns.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We retain personal data only for as long as necessary or required by law:

  1. Legal Obligations: We may need to keep certain records for legal compliance, tax purposes, or to prevent fraud, following applicable retention periods.
  2. Business Needs: Personal data is stored for the duration it takes to fulfill the purpose for which it was collected, after which it is securely deleted or anonymized.
  3. User Consent: In some cases, we may retain data based on user consent until such time as the user requests its deletion.

Data Security Measures

We have implemented robust security measures to protect your personal information:

  1. Encryption: We utilize industry-standard encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems employ role-based access controls, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such information by mistake, please contact us immediately, and we will take appropriate steps to rectify the issue.

Your Data Rights (Subject to Local Privacy Laws)

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our use of your data under certain circumstances.
  5. Data Portability: Receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert your right not to be discriminated against for refusing to provide personal data.
  8. Appeals and Complaints: File appeals or complaints with our privacy team regarding our handling of your data.

Please review your local privacy laws for specific rights and how to exercise them.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will take effect upon its publication. We encourage users to periodically review this page for any changes.

Contact Us

If you have any questions regarding our Privacy Policy, data handling practices, or would like to exercise your rights as outlined above, please contact us:

We are dedicated to addressing any concerns or inquiries you may have regarding your privacy and data security.